IBM WebSphere Commerce V6 Sales Center Deployment

Course Outline

  • ► Course introduction
  • ► Overview and installation
  • ► Exercise: Install IBM Sales Center and development environment
  • ► IBM Sales Center functionality from a CSR perspective
  • ► Exercise: Using IBM Sales Center
  • ► IBM Sales Center architecture/Eclipse overview
  • ► Exercise: Eclipse Plug-in development: Hello World
  • ► Debugging code developed for IBM Sales Center
  • ► Exercise: Debugging IBM Sales Center applications
  • ► IBM Sales Center user interface framework
  • ► Exercise: Customizing the look and feel of IBM Sales Center
  • ► Customizing the IBM Sales Center user interface framework
  • ► Exercise: Customizing editor pages
  • ► Sending and receiving data
  • ► Exercise: Extending BOD messages and creating editor pages
  • ► Advanced user interface customizations in IBM Sales Center
  • ► Exercise: Servicing requests and creating new actions and dialogs
  • ► Sales Center best practices
  • ► Exercise: Reusing dialogs, extending editors and user data
  • ► Computer telephony Integration
  • ► Exercise: Computer telephony Integration
  • ► Deployment overview
  • ► Exercise: Deploying changes to IBM Sales Center
  • ► Conclusion